Collision repair
Questions to Ask an Auto Body Shop After a Collision
Use these questions to prepare for an estimate, understand the repair process, and keep a collision repair decision clear.
Confirm the inspection process
Ask what the first inspection includes and whether hidden damage can change the estimate after disassembly. A clear explanation helps you understand why an initial estimate may be different from the final repair plan.
Request a written estimate or a clear explanation of the work before approving repairs. Keep copies of estimates, photos, insurer correspondence, and receipts in one place.
Ask about parts and workmanship
Find out what type of replacement parts may be used, how the shop handles paint matching, and whether the work includes a written warranty. The correct choice can depend on the vehicle, insurer, local rules, and the repair plan.
Ask who will contact you if additional damage is found. Agree on how approvals will be handled before work goes beyond the original estimate.
Plan for transportation and pickup
Before leaving the vehicle, ask about expected timing, storage, rental-car coordination, and what you need to bring for pickup. Call the shop directly for current information because schedules can change with parts availability.